Privacy Policy
Croydon Movers Privacy Policy
This Privacy Policy explains how Croydon Movers collects, uses, stores and protects personal data in connection with our moving and related services. It applies to all Croydon Movers customers, and prospective customers, in the Croydon area and surrounding locations where we operate our services.
We are committed to handling your personal data lawfully, fairly and transparently, and in accordance with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.
Who We Are
Croydon Movers is a moving services provider operating in the Croydon area. For the purposes of data protection law, Croydon Movers is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The types of personal data we may collect include:
Identity and contact details such as your name, title, home or business address, collection and delivery addresses, email address, and other contact details you choose to provide.
Booking and service information such as dates and times of your move, service requirements, property access details, inventory information you provide, instructions for packing and handling, and correspondence relating to your booking.
Payment and billing information such as billing address, payment method details to the extent necessary for processing payments, transaction history and related financial information. We do not store full payment card details where payments are processed through secure third-party payment providers.
Communication data such as information contained in emails, contact forms, written correspondence, and records of telephone inquiries or complaints to the extent we record or log such interactions.
Technical and usage information such as basic information about how you access our online booking or enquiry tools, including device type, approximate location, and usage patterns where this is collected through cookies or similar technologies.
Sensitive or special category data is not intentionally collected or processed as part of our standard moving services. If you provide such information voluntarily, for example, information about health conditions relevant to access requirements, we will only use it where strictly necessary for providing the requested service and in line with applicable law.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us in relation to our services. This may be done in person, over the phone or through our online enquiry or booking tools.
We may also collect personal data indirectly where another person arranges a move on your behalf, for example, a family member, landlord, employer or relocation agent. In those cases, we rely on them to confirm that they have your permission to share your personal data with us.
Lawful Bases for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, the lawful bases we rely on include:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as providing quotes, confirming bookings, delivering moving services, processing payments and handling related customer service.
Legal obligation: We may process your data where necessary to comply with legal or regulatory obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. These interests can include improving our services, managing our operations, protecting our property and systems, and handling customer queries and complaints.
Consent: In limited cases we may rely on your consent, for example, where we use certain optional cookies or send you specific types of marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, arrange and deliver moving and related services that you request, including planning logistics, managing bookings and communicating with you about your move.
To process payments, issue invoices and handle accounting and tax obligations.
To manage our relationship with you, including handling questions, feedback, complaints and service updates.
To improve and develop our services, for example, by analysing trends in enquiries and bookings.
To protect our business and our customers, including to prevent and detect fraud or misuse of our services and to secure our systems.
To comply with legal obligations and to establish, exercise or defend legal claims where necessary.
Data Sharing and Processors
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. The categories of recipients may include:
Service providers and data processors who act on our behalf to support our operations, such as payment processors, IT and system support providers, secure data storage providers and companies that help us with scheduling and logistics. These service providers are only allowed to process your personal data in accordance with our instructions and under appropriate contractual safeguards.
Professional advisers such as accountants, auditors or legal advisers to the extent necessary to obtain professional services or comply with legal obligations.
Public authorities, regulators, law enforcement or courts where we are required to do so by law or where it is necessary to protect our rights or the rights of others.
We do not sell your personal data. We do not routinely transfer personal data outside the United Kingdom or European Economic Area. If such transfers are required, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Retention of Your Personal Data
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we may retain:
Booking and service records for a period necessary to manage our relationship with you and to handle any queries or disputes after completion of your move.
Financial and transaction records for the period required by tax and accounting laws.
Correspondence and complaint records for as long as needed to resolve the matter and to demonstrate how we have handled it.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Croydon Movers customers in the Croydon area, subject to certain limitations and exemptions:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate personal data and completion of incomplete data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is necessary for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing and the nature of the personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply to all personal data from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
